Shipping Information
Fast & reliable delivery across the United States
We take pride in carefully packaging and quickly shipping our handcrafted wooden storage products. Your satisfaction is our priority from order to delivery.
Shipping Overview
Processing Time
Standard items ship within 24-48 hours
Delivery Time
3-7 business days for most locations
Coverage Area
Ships to all 50 United States
Tracking Included
Every order includes tracking information
Shipping Rates
| Order Value | Shipping Method | Cost | Estimated Delivery |
|---|---|---|---|
| Under $50 | Standard Ground | $8.95 | 5-7 business days |
| $50 - $99.99 | Standard Ground | $5.95 | 5-7 business days |
| $100+ | Standard Ground | FREE | 5-7 business days |
| Any Amount | Express Shipping | $24.95 | 2-3 business days |
* Shipping costs calculated at checkout based on destination and order weight
Processing Times
Standard Products
24-48 hours: Orders for in-stock items are processed and shipped within 1-2 business days.
Custom Orders
2-4 weeks: Custom dimensions or personalized products require additional production time.
Bulk Orders
1-3 weeks: Large quantity orders (10+ units) have variable processing times.
Packaging & Handling
We take extreme care in packaging your wooden products:
- Each item is carefully wrapped in protective material
- Boxes are reinforced to prevent damage during transit
- Fragile items receive additional cushioning
- All packages are sealed and labeled for carrier handling
- Eco-friendly packaging materials whenever possible
Tracking Your Order
Order Confirmation: You'll receive an email immediately after placing your order
Shipping Notification: When your order ships, we'll email your tracking number
Track Online: Use the tracking link to monitor your package in real-time
Delivery: Carrier will deliver to your specified address
Delivery Areas
We Ship To:
- All 50 United States
- APO/FPO military addresses
- P.O. Boxes (for smaller items)
- Residential & commercial addresses
We Don't Ship To:
- International destinations
- US territories (currently)
- Freight forwarding addresses
Contact us for special shipping arrangements
Large or Heavy Items
Freight Shipping
Items over 150 lbs or exceeding standard carrier dimensions may require freight shipping. We'll contact you with a freight quote before processing your order. Freight shipments typically include:
- Scheduled delivery appointment
- Curbside delivery (default)
- Inside delivery available for additional fee
- Commercial addresses preferred
Shipping Delays
While we strive for timely delivery, delays can occur due to:
- Weather conditions and natural disasters
- Carrier delays during peak seasons (holidays)
- Incorrect or incomplete shipping addresses
- Customs clearance for military addresses
If your order is significantly delayed, please contact our customer service team.
Damaged or Lost Packages
Inspect Upon Delivery
Please inspect your package immediately upon arrival. Note any visible damage on the delivery receipt. If the package appears damaged, take photos before opening.
Report Issues Quickly
Contact us within 48 hours of delivery if your items are damaged. We'll work with the carrier to file a claim and send you a replacement or refund.
Lost Packages
If your tracking shows delivered but you haven't received it, check with neighbors and contact us. We'll initiate a carrier investigation.
Address Changes
Before Shipment: Contact us immediately to update your shipping address. We can make changes before the order ships.
After Shipment: Contact the carrier directly using your tracking number to request delivery changes. Some carriers offer delivery rerouting for a fee.
International Shipping
We currently ship within the United States only. International customers can use freight forwarding services, but please note:
- We ship only to the US forwarding address provided
- Customer is responsible for all customs, duties, and taxes
- International returns may not be accepted
- Warranty coverage may be limited
Shipping Questions?
Our team is here to help with any shipping concerns or special requests.